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Terms & Conditions

GENERAL TERMS  & CONDITIONS OF USE

PRINCIPAL TERMS

  • Your membership will be activated automatically either when your online payment has been made or when you finish transaction at the reception counter. If you have any further question, please contact us on 1900 63 69 20 or email to: cskh@thenewgym.vn and we will be more than happy to support.
  • All of these Terms and Conditions will become binding on you and us when your membership has been activated, at which point a contract will come into existence between you and us.
  • By successfully registered, you allow us to send membership reminders, promotion programs to your submitted contact.
  • You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.
  • You cannot transfer this agreement to anyone else or to another branch.

START-UP FEE

  • Start-up fee is a cost associated with the initiation and setup of an account, as well as the management and storage of customer information on the system. The start-up fee is a non-refundable fee. Customers who renew after the package expires will need to pay this fee again.

PRICING POLICY

  • From time to time we may need to vary the price of membership. We will give you notice of any incoming price change and will make it very clear when the price change will take effect and how much your membership will cost after the change. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be changed in accordance with our notice.
  • Promotions are valid at the gym highlighted only. The price given is the lowest price available and may apply to off peak or standard monthly memberships – please visit our fanpage (www.facebook.com/thenewgymvietnam) for more details.

TERMINATION

  • You may want to terminate your membership at anytime.
  • Your membership fee are not refundable under any circumstances.

 

INFORMATION FOR THE NEW GYM MEMBERS 

THE NEW GYM RULES

First of all, welcome to The New Gym. We are delighted to have you here with us at The New Gym.

The New Gym understands that regulations might seem a bit tedious, but please consider them as part of our commitment to keeping you safe during your workout.

Encouragement to participate in free classes:

  • We conduct introductory sessions to guide you: explore the entire facility, understand the function of each workout area, and how to use the equipment.
  • The New Gym encourages you to attend this introduction session to easily use the equipment and enjoy all the amenities of The New Gym. Our friendly and professional team is always ready to assist you.
  • The schedule for free classes is updated in The New Gym App.

To keep you safe while working out:

  • To protect your feet and minimize injuries during exercise, comfortable workout attire and sports shoes are essential.
  • Clothing such as jeans, boots, flip-flops/backless sandals, or work attire are not suitable for the workout environment: They are neither safe nor practical. Members are reminded to wear sports tops throughout their workout.
  • It is extremely important to remember that you cannot use the gym while under the influence of stimulants, as it can affect your ability to exercise safely.
  • You should also refrain from any activities that could harm yourself or others, such as sparring, boxing, martial arts, or other high-contact sports, unless training with our trainers.
  • Anytime you are not in a condition to work out safely and effectively, we may ask you to leave the gym and return when you are ready.

To keep your belongings safe:

  • The New Gym cannot be responsible for any loss or damage to personal property, so always keep an eye on your belongings when at the gym.
  • To ensure safety, we ask that you do not bring backpacks and any kinds of bags onto the gym floor. Please use the provided lockers and only use them during your workout. At night, lockers are cleaned and your belongings will be moved to the lost and found area. The New Gym needs to break locker locks for cleaning, so remember to retrieve your belongings after each workout session.
  • The New Gym will always try to return lost property to you but will not be responsible for any items in the lost and found area. Lost items will be donated to charity, so please contact us to retrieve them within one week.

To keep the workout environment safe for everyone:

  • Only personal trainers licensed by The New Gym are allowed to instruct members in the gym. This prevents injuries and ensures that outside trainers do not provide incorrect or substandard training. Members under 15 must register for training with The New Gym personal trainers.
  • Smoking, including e-cigarettes, is strictly prohibited in all areas of the gym. Any member found violating this rule may have their services suspended.
  • Members are not allowed to bring any pets into the gym.
  • To avoid smells and food spills affecting the workout experience and common space in the gym, eating in the gym is discouraged. Drinks must have lids or be covered.
  • Gently lower weights to avoid noise pollution in the gym and to prevent disturbing other members around you.
  • Use your personal PIN each time you enter/exit the gym. Your PIN is your personal information, so please do not let others use it. We monitor PIN usage with CCTV 24/7 to ensure the safety of The New Gym members. Any misuse of the PIN may result in service suspension.
  • While working out, members should only film or photograph themselves for personal use. Any images of other members/staff in your photos or videos require their permission. The New Gym may ask you to show images or videos and delete them if necessary.

Other notices:

  • To ensure safety, the main changing room will be closed from 10:00 PM to 6:00 AM the next day. During this time, members can use the public restroom and store items in the public lockers outside the workout area.
  • Use tissues and cleaning solution in the spray bottle to clean equipment after each use.
  • The gym is only to be used for workout purposes, not for sleeping overnight. Therefore, The New Gym encourages members to leave the gym at the end of each workout and looks forward to seeing you at the next session. Some of our clubs do not operate 24/7, so please ensure you leave the gym before the club closes.

    CONTACT INFORMATION

    • If you have any questions or complaints about the terms and conditions, please contact us by calling hotline 1900 63 69 20 or emailing: cskh@thenewgym.vn. Our team is happy to serve and will get back to you quickly.

    OTHER TERMS

    • You can join The New Gym if you are 15 years or older. Members aged below 15 years old must be accompanied by a personal trainer when they work out.
    • Members must comply with The New Gym Rules regarding restroom opening hours, locker usage times, gym usage rules, exercise equipment and exercise behavior. We may amend these Rules when necessary and will notify you before these amendments take effect.
    • We may transfer the right to enforce the contract to a third party working with the member. The member’s rights under this agreement shall not be affected.
    • In case we have to stop operating all or part of the gym, we will plan to notify in advance, unless the situation is force majeure. We are committed to using all resources to minimize the impact of this on our members. For suspension of operations due to force majeure, Members will not be refunded any expenses.
    • We will not bear any responsibility in case members do not comply with the rules we set out as well as situations that are not within our ability to manage.
    • As a gym service user, you are free to provide feedback on any of our services if the service does not meet standards and service quality, or if our training methods is wrong and not correct as introduced in the Reception area and hotline number.
    • This agreement is governed by Vietnamese Law.
    • We have the right to immediately terminate the provision of this service if a member violates the Gym Rules.
    • With all knowledge and feelings, members must ensure that they are in good physical condition and can proactively perform exercises without harming their health and safety. Furthermore, members need to notify us immediately if their health condition getting worse.

    REGULATIONS FOR USING REGISTERED ACCOUNT FOR ACCESSING THE NEW GYM

    • The New Gym has security measures and tools to protect customers’ personal information and payments in the most comprehensive way. The New Gym does not store any payment information or bank card information of members, but payment will be encrypted and made automatically from the Payment Gateway or Member’s Bank to ensure safety. 
    • Members may not use any programs, tools or other forms to interfere with the system or change the data structure. The New Gym strictly prohibits the dissemination or encouragement of any activities aimed at interfering, sabotaging or infiltrating system data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.
    • All member information will be kept confidential, but in case a legal authority requests it in writing, we will have to provide this information to the legal authorities in accordance with the provisions of law.
    • CCTV operates in some areas in The New Gym. However, based on requests from competent authorities, we will have to provide this information in accordance with regulations.

    REGULATIONS FOR USING REGISTERED ACCOUNT FOR ACCESSING THE NEW GYM

    • Each member account only applies to a single member, including that member’s training package and training period. Members are obliged to preserve their member account information.

    • Member information is always closely monitored: For the benefit and safety of all members, account information plays a role in recording access time and will be tracked in case documents are needed.

    • To ensure security in the gym, The New Gym’s access control system will use a biometric control system with The New Gym phone application. The New Gym will not collect or store any information about this biometric data.

    • In case the Member account is used illegally by another individual we will handle it according to the following process:

    (a) Notify by email that we have evidence that your access account has been used illegally as well as request you to provide additional information to clarify this issue.

    (b) After verification, we will notify the results via email as well as propose solutions according to the regulations set out in the rules.

    • Right to terminate services and (or) request surcharges: In case you refuse to investigate, but we have sufficient grounds for verification, we still have the right to make a final decision according to one of the following: The following two options: (a) Apply penalty fees based on the listed price. This penalty fee will be based on the daily training fee for each unauthorized use; (b) In case of repeated violations, we reserve the right to terminate provision of services immediately and without refund of any costs.

    • Member’s responsibility: When we have sufficient basis to verify the violation, in addition to the terms and conditions, the Member shall be responsible for any loss caused by the violation of those terms.