FREQUENTLY ASKED QUESTIONS

ABOUT MEMBERSHIP ACCOUNT
How to register?

Very easy. You can register in one of three ways:

Method 1: Visit the website thenewgym.vn and register an account.

Method 2: Inbox fanpage https://www.facebook.com/thenewgymvietnam to register.

Method 3: Register directly at the club.

How can I workout at the gym after registration?

You can workout right after completing registration.

During the first time you go to the gym please come to the club between 6:00 a.m. – 10:00 p.m. and meet the receptionist in order to get your fingerprints registered. From next time you can freely check-in/check-out at any workout time that suits you.

Remember to prepare some items for your first workout here.

What is start-up fee?

Don’t worry, this fee is only paid ONE time upon initial registration. When renewing before the end date, you do not need to pay it again.

This is the fee for creating and activating an account, updating member data on the system so that members can actively access the door 24/7.

I can't remember the end date of the package to renew. Is there any way to remind me?

Don’t worry, The New Gym will remind you of the expiration date so you can proactively renew your training package and not interrupt your training. You can also check the duration of the package by logging into the application and viewing information in the “Membership” section.

Does the membership package incur any other costs?

All membership packages do not incur any additional costs during your training process!

I'm a beginner and don't know how to perform workout correctly. Can anyone guide me?

Many members, after registering, do not know where to start and do not know how to use exercise equipment effectively. Don’t worry, because The New Gym has free fitness training programs and classes with instructors. You can join at any time.

Can I freeze my membership package?

You can freeze membership package for one time for FREE when you are a Black Card Member.

Classic members are able to freeze once a month, with a reservation fee of 100,000 VND/month.
Just access the Freeze section on The New Gym application to do it. It’s easy.

ABOUT REGISTERED CLUB
Can I access all branches?

Please join the Black Card membership. You will be able to use unlimited services at any of The New Gym’s clubs nationwide.

Things to note when exercising at The New Gym?

To keep you safe and training effectively, please see some important notes when exercising here.

How old do I have to be to get a The New Gym membership?

The New Gym welcomes members of all ages to workout. An important note, to ensure safety and avoid long-term injuries, members aged below 15 years old must be accompanied by a personal trainer when they workout.

Can I use external Personal Training Service?

The New Gym is welcome you come and your friends. However, to avoid injury and outside trainers instructing you on incorrect exercise techniques and not meeting gym standards, please be careful not to use a freelance personal trainer.

ABOUT PAYMENT METHOD
How can I pay for my Membership?

You can transfer QR payments or pay online with international bank cards (VISA, MASTERCARD, JCB, AMERICAN EXPRESS). In case of payment in cash, you need to go to the registered club reception to complete payment for the membership package.

If I have questions about payments and billings, who can I ask?

Please come to the reception desk between 6:00 a.m. and 10:00 p.m. to receive assistance. Or you can also inbox fanpage (https://www.facebook.com/thenewgymvietnam) for detail information.

Can I pay in installments?

For all membership packages at The New Gym, you need to pay once then the membership package will be activated.

ABOUT THE NEW GYM APP
Do I have to download The New Gym app to register for an account?

You do not need to download the application to register an account. Just visit the website thenewgym.vn, click the “join” button. Then you just need to choose the club, membership package and use your personal phone number to register for an account.

How do I renew my membership?

It’s easy, you just need to access The New Gym app, select “Membership” and “Renew”. You need to check the registered club information, renewal deadline and payment to renew successfully.

How can I check my class schedule at home?

The New Gym application updates weekly class schedules. Just log in to your account, click on the “Today’s Classes” section on the Home Page, you will be able to check the class schedule for the week and register to participate without having to go to the reception desk.

Can I manage my membership package myself using The New Gym app?

Yes. You can manage exercise packages on the app including: renewing, freezing, and checking transaction history.

I signed up for Personal Trainer Service, how do I schedule, manage training time and check contract information?

You can view Personal Trainer contract information and history right on The New Gym app. In addition, you can schedule and check the training schedule as well as the term and number of remaining sessions of the contract. The app allows you to sign up and/or renew your personal trainer contract.